Acceptable Use Policy

JewelHQ is for real jewelry businesses showing real pieces to their clients. To keep it trustworthy for jewelers and their clients, shops must not:

• Sell or list counterfeit items, or use another company’s brand in a misleading way.
• Pretend to be another business or person, including through the shop name or address.
• List stolen goods or items whose sale is illegal where you or your clients are.
• Collect passwords, card numbers or other sensitive data, or send people to phishing or malicious sites.
• Publish false or misleading claims about materials, gemstones, certification or origin.
• Upload content you do not have the right to use, such as other people’s photos.
• Publish hateful, harassing, sexually explicit or violent content.
• Interfere with the service, probe it for weaknesses without permission, or create shops in bulk or with automated tools.

What happens if a shop breaks these rules

We may remove content, hide a shop, suspend the account or close it, depending on how serious the problem is. For counterfeit, phishing or illegal listings we may act without notice.

Report a problem

If you see a shop that breaks these rules, report it here or write to [email protected].