Privacy Policy

This policy explains what information Obox Systems LLC (“we”, “us”) collects when you visit getjewelhq.com, request early access, or use JewelHQ, and what we do with it.

Information we collect

• Early access requests: your email address, boutique name and, if you share them, your city or Instagram handle and whether you want the 3D configurator on your own website.
• Your account and shop: your email, password (stored only as a secure hash), time zone, shop name and address on jewelhq.app, contact numbers and email, logo, and the photos, 3D models, descriptions, prices and any cost you enter for your pieces.
• Sales you record: sale amounts, payment method and time, so the cashbox can show your totals, and any note you add when you cancel a sale.
• Technical data: IP address, browser type and pages requested, kept in server logs for security and troubleshooting.
• Shop page activity: shop pages count views and WhatsApp taps per piece and report page speed and network type, with no cookies and no visitor identifier. The shop owner sees the counts.

Clients who contact a shop by WhatsApp, phone or email talk to the shop directly. Those conversations happen outside JewelHQ and are not received or stored by JewelHQ.

How we use it

• To run your shop page and account, and to show your cashbox totals.
• To contact you about early access, a 3D configurator you asked for, your account and changes to the service.
• To keep the service secure, prevent abuse and investigate reports.
• To comply with the law.

We do not sell personal information and we do not use it for advertising.

Who we share it with

We use service providers to host and run JewelHQ: cloud hosting, file storage for photos and 3D models, email delivery, form handling for early access requests, and DNS and network security. They process data only on our instructions. We may disclose information if the law requires it or to protect people from harm.

How long we keep it

Early access requests are kept until we invite you or you ask us to delete them. Account and shop data are kept while your account is active. When you delete your shop, we delete or anonymize its data within 30 days, except records we must keep by law. Server logs are kept for up to 30 days.

Your choices and rights

You can ask us to access, correct, export or delete your personal information, and you can unsubscribe from our emails at any time. Depending on where you live, including California and other US states, you may have additional rights under local law. We will not treat you differently for using them. Write to [email protected].

Security

Connections to JewelHQ are encrypted with HTTPS, passwords are stored as one-way hashes, and each shop’s data is kept separate from other shops. No system is perfectly secure, so please use a strong, unique password.

Children

JewelHQ is a tool for businesses and is not intended for anyone under 18.

Changes

If we change this policy, we will update the date above and, for significant changes, let account holders know by email.

Contact

Obox Systems LLC, 1621 Central Ave, Cheyenne, WY 82001, United States. Email [email protected].